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Privacy policy

  1. General Provisions This Privacy Policy defines the rules for collecting, processing, and using personal data by the online store, operating under the domain www.filipbala.com (hereinafter: "Website," "Site," or "Store") by FB DISTRIBUTION Sp. z o.o., headquartered at Poznań 60-142, Promienista 132, registered in the National Court Register under number 0001140910, NIP: 7792580085, REGON: 540281446. Personal data is processed in accordance with applicable regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
  2. Who Processes Your Data? The data controller is FB DISTRIBUTION Sp. z o.o. You can contact us at:
    •    Address: FB DISTRIBUTION Sp. z o.o., Poznań 60-142, Promienista 132
    •    Email: support@filipbala.com
  3. What Data Do We Collect? Data may be collected when:
    •    Registering an account in the Store: name, surname, email address, password
    •    Placing an order: name, surname, email address, phone number, delivery address
    •    Using the contact form: name, surname, email address, message content
    •    Subscribing to the newsletter: email address
    •    Filing returns and complaints: name, surname, email address, phone number, correspondence address, bank account number (for refunds), order details, and complaint content
    •    Adding product reviews: name/nickname, review content, optionally a photo
    Additionally, we collect technical data in server logs and cookies.
  4. Server Logs When using the Website, technical data is automatically collected, such as:
    •    IP address
    •    Time and date of visit
    •    Browser type and operating system
    •    Visited subpages
    This data is used solely for administrative, analytical, and security purposes. The storage period for logs is 12 months.
  5. Cookies Our Website uses cookies, which are small text files stored on the user’s device. Cookies are used to:
    •    Improve Website functionality
    •    Analyze traffic on the Website
    •    Personalize content and ads
    Users can manage cookie settings in their web browsers.
  6. Purpose and Legal Basis for Data Processing Data is processed to:
    •    Fulfill orders and provide customer service
    •    Maintain user accounts
    •    Handle returns and complaints
    •    Send newsletters (with user consent)
    •    Comply with legal obligations, including accounting and tax regulations
    The legal basis for data processing is contract execution, user consent, or the legitimate interest of the data controller.
  7. Product Availability Notification If a product is temporarily unavailable, the user may use the "Notify me when available" function. To do so, they must provide an email address, to which a notification will be sent when the product becomes available. This data is used exclusively for this purpose and will not be used for other marketing activities unless the user consents.
  8. Tools We Use To ensure security and optimize the Website’s functionality, we use the following tools:
    •    Google reCAPTCHA – protection against spam and bots
    •    Cookie management platform – Cookiebot – allows users to control cookies
    •    Google Analytics, Google Signals, Google Tag Manager, Google Optimize, Looker Studio, Google Ads, YouTube – analysis of traffic and optimization of marketing activities
    •    Facebook Ads Manager and Facebook Pixel – personalization and measurement of advertising effectiveness
  9. Technical Measures To secure user data, we apply appropriate technical and organizational measures, including data encryption and server security measures to prevent unauthorized access.
  10. Recipients of Your Data Personal data may be shared with service providers supporting the Store, such as IT service providers, courier companies, payment operators, and marketing partners. Data is shared only to the extent necessary to provide services.
  11. Data Retention Period Personal data is stored for as long as necessary to fulfill processing purposes and in accordance with legal requirements, including those related to financial documentation retention.
  12. Transfer of Personal Data to Third Countries (Outside the EEA) Data may be transferred outside the European Economic Area when using technology service providers based in third countries. In such cases, we implement appropriate legal safeguards, such as standard contractual clauses approved by the European Commission.
  13. Your Rights Every user has the right to:
    •    Access their data
    •    Correct their data
    •    Delete their data
    •    Restrict data processing
    •    Transfer data
    •    Object to data processing
    •    Withdraw consent for data processing
    •    Lodge a complaint with a supervisory authority
  14. Changes to Our Privacy Policy We reserve the right to update this Privacy Policy. Any changes will be published on our Website.
  15. Questions and Concerns If you have any questions regarding data processing, please contact us at:
    •    Email: support@filipbala.com